5 Leadership Lessons Behind Jersey Mike’s Stunning Takeover of Chick-fil-A

For more than a decade, Chick-fil-A represented the gold standard of customer experience in the quick-service restaurant industry.  Its commitment to service, quality, and culture made it the undisputed leader in customer satisfaction. Then something unexpected happened. According to the 2026 American Customer Satisfaction Index, Chick-fil-A was dethroned after an 11-year reign.  The new champion? […]